In the daily work of HR and recruitment teams, where multiple interviews are conducted and numerous profiles are
evaluated, having clear and actionable information from each conversation significantly improves the quality of
decision-making.
From recorded interviews to structured information
In many hiring processes, interviews are recorded as audio files, personal notes, or subjective impressions that
are difficult to share. This often leads to information loss, inconsistent evaluation criteria among interviewers,
and greater effort when reviewing candidates.
With Zoho’s AI Interview Insights, recorded interviews are automatically transformed into accurate transcriptions
and clear summaries, enabling a more objective and consistent review of each profile. As a result, teams can reduce
time spent on administrative tasks and focus on what truly matters: skills, experience, and organizational fit.
How it works with the support of ZIA
This functionality is powered by ZIA, Zoho’s artificial intelligence, which analyzes interviews and presents the
information in a clear and structured way to support the daily work of HR teams.
Once a one-way (recorded) interview is submitted, ZIA automatically starts the analysis:
- Converts audio into text using speech-to-text processing
- Splits the transcription into question-and-answer segments
- Generates a concise summary for each response
- Highlights key talking points for faster review
No additional action is required: the analysis begins as soon as the recording is available.
From Configuration > ZIA > AI Interview Insights, the team can enable the feature and select the preferred
language for transcriptions and AI-generated summaries.
Image via Zoho
3. All the information in one place
Within the Interviews module, when opening an interview and accessing the Evaluation tab, recruiters find:
- The full transcription
- AI-generated summaries for each response
- An optimized view that keeps the transcription visible as a reference
Image via Zoho
This makes it possible to quickly review strengths, areas for improvement, or follow-up points without having to
replay the recording, saving time and improving the quality of the analysis.
Comparing profiles with greater clarity and less bias
One of the main challenges in recruitment is maintaining consistent criteria across interviews and interviewers.
With structured and comparable information, teams can:
- Evaluate candidates using the same parameters
- Identify patterns, strengths, and opportunities for improvement
- Reduce reliance on individual perceptions or scattered notes
The result is a more objective, traceable, and business-aligned selection process.
Greater efficiency for HR teams
Automating interview transcription and analysis enables efficiency gains, especially in high-volume recruitment
processes. This translates into:
- Fewer manual tasks
- Faster decision-making
- Improved collaboration between recruiters and hiring managers
Information remains clearly organized and accessible for everyone involved in the process.
Would you like to apply this capability to your recruitment process?
Discover how ZIA and Zoho solutions can help you optimize interviews and make better hiring decisions.
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